Hello,
We are having a problem with fees doubling. It is an order based, handling fee set for Ticketing Season, all in Fiscal year. When the buyer purchases tickets for two different shows from two different fiscal years , in one order, the handling fee is charged twice.
Does any one know of another way to set up a per order handling fee?
thanks for any suggestions!
Carol
If you sell more than one fiscal year in an order and have a fee attached based on FY year, you will get one fee for each. I think the only option would be to have one fee regardless of the fiscal year if you're going to cross-sell. That of course, makes finance unhappy. How long do your fiscal years overlap? If the sales are in-house, the fee could be overwritten but if they're being done on the website, it's trickier. I'd say a pricing rule could refund the fee cost of that comes out of ticket revenue and not fee revenue.
I am really curious to see if you find a workaround. We've talked about this but I'm hesitant for this very reason.