One of our patrons is having a difficult time logging in to our website. When I checked in contact details and checked login, it showed as a primary login with the temporary login shaded green and a check mark inside the bubble. Is there a way to un-check the temporary bubble. I am only guessing, but I think that might be the problem. Any suggestions would be appreciated. Oh, I had sent the "forgot login" to the patron, but she was unsuccessful saying it told her that she had already used that feature more than once??
I believe this sounds similar to issues that w have had with a couple of patrons. If the temp login is flagged then they can't log in.
Often this has happened when a patron has requested a new login via the portal but either requests it twice in succession (on accident) or (frankly) is is too impatient to wait for the email to show up and requests it again. Often what happens is that they end up trying to use the email from the first request to login and that has been superseded by the second request and basically the request (for lack of a better word) fail and they get slapped with the temp.
You can remove the temp, but removal it depends on the permissions to do it. I usually just refer it to my IT director to remove. Then once its removed we send the "forgot password" to the patron.
Does this sound similar?
Thanks Michaela!! I appreciated your feedback. I'll seek out our IT person. No wonder I couldn't fix it myself, I probably don't have permission. Thanks again!!