Does anyone else have this sort of problem with their Boca Printer? This happens to me all the time and it's absolutely the most inconvenient, especially on show nights at the box office sales window. It'll happen on Batch Prints and normal ticket order prints, the ticket printer will just stop printing tickets mid print and I'll have to restart my computer entirely, re-log into citrix and when Tessitura opens back up it continues the print as normal. This happens both in my office on our wired internet connection as well as at venues when I use a wireless hot spot.
I've reached out with TASK tickets but the problem happens so randomly that I can't recreate it when I need to, and nothing can be found otherwise through troubleshooting. I've checked printer spooling and there doesn't seem to be a problem there. I'm out of options.
If anyone could help that'd be amazing, this problem has been ongoing for over a year, sometimes causing me to have to restart my computer up to 3 -5 times while trying to run a sales window at shows and I'd love to be able to go into a show night without ticket printer anxiety. So come on, great minds, let's try to help me figure this one out!
Thanks,
Jonathan
I could spend a half hour ranting about the infuriating un-troubleshootability of random and irreproducible BOCA problems, but for better or for worse, have you gotten in touch with BOCA support and tried a field update of the printer firmware? It's a bit like speaking a magic incantation and doing interpretive dance to solve a technical problem, but sometimes it ends up being the solution.