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Pricing rules- complimentary group ticket-reducing the most expensive to be free not the cheapest?

Karen Simon
$organization

Hello

I am currently stumped with one of my pricing rules. When we book groups in we offer every 16th person free. This always comes off our adult priced ticket. It is done this was as we ask for 1 teacher to accompany every 15 children so to encourage this we offer the teacher ticket free. However,pricing rules only allows the cheapest ticket to be converted to the free ticket, not the most expenisve. Has anyone come across this or found a way around it? 

Any help would be much appreciated!

Karen 

Parents
  • $organization
    Hi Karen,
     
    There isn’t a way to change the behavior of Buy One Get One rules so that it discounts the highest priced ticket, but you might be able to use Multiple Price Type rules instead to accomplish this. You will need multiple rules to handle the increasingly larger groups.
     
    For your first rule you would set the criteria as follows: purchase 1 to 999 seats at the Adult price type and (min group size) to 15 seats at the Child price type and apply the rule to a maximum of 1 Adult ticket and 15 Child tickets. [setting the Adult qualifying range high to 999 but the rule max to 1 ensures that an order with 2 Adult tickets and 15 Child tickets will still qualify for the rule but only comp 1 of the Adult tickets]
     
    For the second rule you would increase the ratios for a larger group size: 2 to 999 seats at the Adult price type and 16 to 30 seats at the Child price type and apply the rule to a max of 2 Adult tickets and 30 Child tickets.
     
    Continue copying the rule and increasing the numbers to cover the maximum practical group size you tend to encounter.
     
    For the discounting side of things, you’ll need to use a Price Change action set to a 100% discount that respects the min price, then set the min price on the Child tickets to either the discounted Child value (if there is a discount that should be applied) or the same value as the default price (if there is no discount that should be applied to the Child tickets). This will allow the Adult tickets to be comped without comping the Child tickets. [In the recently released v14.1 you also have the option for price type mapping if you set the discount type to Price Type Change, which would allow you to map the Adult tickets to a Comp price type while mapping the Child ticket to itself (if there is no discount to be applied) or a different discount price type.]
     
    Kevin Sheehan
    Senior Technical Writer & Consultant
    Tessitura Network
    +1 888 643 5778 x 329
     
     
Reply
  • $organization
    Hi Karen,
     
    There isn’t a way to change the behavior of Buy One Get One rules so that it discounts the highest priced ticket, but you might be able to use Multiple Price Type rules instead to accomplish this. You will need multiple rules to handle the increasingly larger groups.
     
    For your first rule you would set the criteria as follows: purchase 1 to 999 seats at the Adult price type and (min group size) to 15 seats at the Child price type and apply the rule to a maximum of 1 Adult ticket and 15 Child tickets. [setting the Adult qualifying range high to 999 but the rule max to 1 ensures that an order with 2 Adult tickets and 15 Child tickets will still qualify for the rule but only comp 1 of the Adult tickets]
     
    For the second rule you would increase the ratios for a larger group size: 2 to 999 seats at the Adult price type and 16 to 30 seats at the Child price type and apply the rule to a max of 2 Adult tickets and 30 Child tickets.
     
    Continue copying the rule and increasing the numbers to cover the maximum practical group size you tend to encounter.
     
    For the discounting side of things, you’ll need to use a Price Change action set to a 100% discount that respects the min price, then set the min price on the Child tickets to either the discounted Child value (if there is a discount that should be applied) or the same value as the default price (if there is no discount that should be applied to the Child tickets). This will allow the Adult tickets to be comped without comping the Child tickets. [In the recently released v14.1 you also have the option for price type mapping if you set the discount type to Price Type Change, which would allow you to map the Adult tickets to a Comp price type while mapping the Child ticket to itself (if there is no discount to be applied) or a different discount price type.]
     
    Kevin Sheehan
    Senior Technical Writer & Consultant
    Tessitura Network
    +1 888 643 5778 x 329
     
     
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