We charge a booking fee for all online transactions but have stopped charging fees for any other MOS. if a customer calls to alter a booking they have made on line, e.g. alter a booking to a price type that is not available on line. When I change the MOS to "Box Office" the fee the customer has paid is removed from the order. How can we stop the fee being deleted?
Hi Alec,
You could also create a separate 'Balance Due' fee type for the MOS that don't have the online fee. That way it would automatically recapture the online fee when switching to the new MOS. You'll want to be careful about how you set this up in regards to exchanges (ie: do you charge an additional exchange fee, how do you deal with money left over from an exchange to a lower price ticket?). Another option would be to create a user-defined fee and use this to re-enter the online fee when switching to the new MOS - not automatic, but would get the job done.
Best,
Nick