We charge a booking fee for all online transactions but have stopped charging fees for any other MOS. if a customer calls to alter a booking they have made on line, e.g. alter a booking to a price type that is not available on line. When I change the MOS to "Box Office" the fee the customer has paid is removed from the order. How can we stop the fee being deleted?
Good morning Alec,
I think the fee is dropping because of that MOS switch if you only have it applied to the single online MOS.
My suggestion would be to create a new MOS that can be used away from the web that still maintains the fee; maybe title it something like "Box Office Online Modification"?
Thank you,
Brian