Hi there -
We just got an interesting call from a patron who asked if we had Tessitura. We confirmed and he said that we should hold his tickets. He has a GoDaddy email address and has never been able to receive tickets via email. He said we weren't the only company he had experienced issues with. Was wondering if anyone had the same/similar experience and if they were able to troubleshoot?
Thanks!
Rachael
As far as the built in PAHT emails are concerned the best option is to make sure the emails aren't of a crazy size, echoing others here I would say using a good SMTP service is a must, and I will add BCC'ing a box office email account can be helpful. The BCC is key as the emails can just be forwarded if they fail, patrons then see it more as a general failure than an issue with service.
As for FTC we had similar issues, switched to a download-only format around 2014 and have never looked back.
Upsides:
The major win-win for us is any unprinted tickets by patrons could be batch printed (as they aren't automatically printed by a service) prior to the event. Patrons merely have their tickets waiting in will call.
Download only also helps guide customers who purchase over the phone to complete the login process, breaking down a barrier to doing their future ticketing online.
Downsides:
It has to be implemented.
Sometimes even extending the provided API (Internally WP_PRINT_TICKETS allows options not provided by the APIs).
Patrons who have issues logging in aren't going to be able to get their tickets. [not such a downside because of the batch printing :)]