Hi there -
We just got an interesting call from a patron who asked if we had Tessitura. We confirmed and he said that we should hold his tickets. He has a GoDaddy email address and has never been able to receive tickets via email. He said we weren't the only company he had experienced issues with. Was wondering if anyone had the same/similar experience and if they were able to troubleshoot?
Thanks!
Rachael
I wonder, what SMTP server is being used to send emails from your domain? We are on TNEW and originally were configured to have emails sent out of our own bard.edu SMTP servers, but we had reports of issues similar to this, so I had us switch to the "dynect.net" SMTP relay that is available to us TNEW users.
The idea here is that some email providers have a reputation score for each IP sending email to them, and if you are running your own SMTP servers and sending a lot of email, you may not be a "well-known" sender or on any kind of whitelist, so sending a lot of messages to the receiving provider will decrease your reputation score with them. (Possibly also the e-ticket attachment could be contributing to this, compared to email you are sending with no attachments.) The dynect.net relay is a "well-known" sender with a high reputation, or is whitelisted by most email providers, so using that or something similar could aid in your email deliverability.
Can both of you reply back with how your email sending is set up? I'm not an expert at this, so I'm curious how well the theory holds up.