Hey everyone!
I am looking for a better way of doing our comps. Right now all requests are emailed to a singular inbox, regardless if they are for employees, development, education, etc. I wanted to see if anyone on here had any unique methods that seem to work for them.
Thanks!
Brian
I've transitioned to pricing rules for processing comps for all of the School of Music, Theatre & Dance faculty/staff comps (roughly 200 people who formerly submitted their ticket requests via google forms, which I then processed manually). They are all flagged with constituency codes based on their department, which tie to ranked pricing rules that flip their tickets to comps, provided they've selected the qualifying performance/date/zone. This process has been live for a year and a half now, and most of them are comfortable with it and I spend a lot less time processing comp orders on a weekly basis now. I'd be happy to send you more information about my set up (and my lessons learned) if you'd like to learn more.
That would be great. Thank you. I have thought about putting it online, but am not sure how it would go over.
Hi Anna, I would also love to hear more about this if possible, thank you! b.mcguinness@festival.melbourne
Thanks,
Bec
About a year and half ago at ACMI i switched our internal comp request from an outlook form to CSIs
Staff Add a CSI
Ticket desk then process, add an action with order # and close the CSI.
If the comp order needs to be changed after processing, it can be reopened with another action by the original requestor.
The advantage of this is that it pushes staff to search for / create a constituent record for their valuable contacts and begins a richer ticket history.
It also more clearly tracks who processed it and when which makes follow up / verification much easier and more transparent.
For outside comp requests (we setup ticketing for externals), I built the following
Hope that helps someone
Of course! I'll write up an email for everyone today with some screen shots :)
Hello, all.
I was just perusing the Ticketing forums and am trying to find answers to a very similar topic. These are all very interesting ways to book comps - we're too small for this to be an issue right now, but I'm flagging this for the future. My question is what is your process for booking comps specifically for those individuals of whom you have no contact information, such as House seats or papering services? Right now each department (Company Management, Ticketing, Devo, etc) are creating dups because there are no formal rules in place for processing these orders. I just came on in November, and am finally getting to the point where I can tackle this issue - any best practices you can share? Thank you!
If you are still sharing your process, I'd love to get the email as well. ecarlock@lamiradatheatre.com
Sure thing - I'll forward it to you!
Anna! I would love to hop in on this as well! Thanks for sharing! marissa.mckown@acttheatre.org
I would love to hear more about this.
Great, sent it to you both!
I'd also love to see this, Anna.
This might warrant a fresh thread, but I'd also love to hear what people are doing. My biggest struggle is consistency. If someone has an account, I process the tickets under there. If they don't, I process them under the account for the organization/department that is granting the tickets. But that causes confusion when we are trying to troubleshoot and don't know which one to search.
I mitigate this by making the department/organization the initiator on the order even if the person does have an account, so no matter what the orders will come up when searching by dept/org. I also put the recipient's name in the order notes as well as the custom data tab so it's visible from an order search...but it still feels clunky.
I'm currently trying to transition to this, and I'd love to see what you've done, if you don't mind sharing that info with me?
jedwards@balletaz.org