Hey everyone!
I am looking for a better way of doing our comps. Right now all requests are emailed to a singular inbox, regardless if they are for employees, development, education, etc. I wanted to see if anyone on here had any unique methods that seem to work for them.
Thanks!
Brian
Hello, all.
I was just perusing the Ticketing forums and am trying to find answers to a very similar topic. These are all very interesting ways to book comps - we're too small for this to be an issue right now, but I'm flagging this for the future. My question is what is your process for booking comps specifically for those individuals of whom you have no contact information, such as House seats or papering services? Right now each department (Company Management, Ticketing, Devo, etc) are creating dups because there are no formal rules in place for processing these orders. I just came on in November, and am finally getting to the point where I can tackle this issue - any best practices you can share? Thank you!
This might warrant a fresh thread, but I'd also love to hear what people are doing. My biggest struggle is consistency. If someone has an account, I process the tickets under there. If they don't, I process them under the account for the organization/department that is granting the tickets. But that causes confusion when we are trying to troubleshoot and don't know which one to search.
I mitigate this by making the department/organization the initiator on the order even if the person does have an account, so no matter what the orders will come up when searching by dept/org. I also put the recipient's name in the order notes as well as the custom data tab so it's visible from an order search...but it still feels clunky.