Does anyone know how to "mass return" printed tickets? Or, is the only way to return tickets is one at a time? Anybody able to do this? Thanks for your feedback!
Hi Cliff,
When you are returning tickets you would need to be in the original order to do a "mass return". But then you can click on sub line items and there is a return button at the bottom that would return all the tickets in the order. We have found this to be effective for selling consignment tickets at a show and then returning them to sell them properly in Tessitura after the show.
Thank you. Do you have to return the whole order or can you return just a portion of the order?
I also do not see a remove button in sub line items?
You do not need to return the whole order. You can just select the sub line, line items that you want to return, and then there is a return button that you can click to return them:
Thanks, I will give it a try. Also, do you know how to refund a gift certificate. One of our patrons bought two gift certificates online and only needed one. When I tried to put in the G.C. number for a refund, it kept telling me that it was the wrong G.C number??
To refund a Gift Certificate, you need to redeem the entire gift certificate, and insert the negative balance to whatever payment method they originally used to pay for the gift certificate.
Also, you can look up the Gift Certificate number by clicking ctrl-g from the patron's ticket order screen, and then click on transactions under the patron's account. Then click on the "Payments" radio button. The Gift Certificate numbers are listed in that screen.
If you already have the order loaded, just go the the Order History tab to see any payments on the order, including Gift Certificate number and amount.
Also, regarding a gift certificate sold by mistake, this brings up the issue of incorrect gift certificate sold revenue reporting (listed as Refund in the Income By Payment Method "IBPM" report). For example, say they only wanted one $50 gift certificate but purchased two, the IBPM report would show for you gift certificate payment method $0 under Income and ($100) under Refund. When you use up one of them to refund their credit card the report will now show $50 under Income and $100 under Refund.
When I report for our Fiscal Year how we are doing on selling gift certificates, I use the amount under Refund for our gift certificate payment method. However, every time we sell one by mistake, the amount in the IBPM report is overstated by the amounts of any gift certificates sold by mistake. In the example above, we really only sold $50, not the $100 listed in the report.
To address this issue we created another payment method with the exact same GL as our gift certificate method, however, it is marked as Other (not as gift certificate, cash, check, or cc). We called it Z:Gift Certificate Correction. When we use up the gift certificate sold by mistake to refund the guest, we also add the Z:Gift Certificate Correction payment method to the order in the same amount as the gift certificate we are refunding.
In the example above, the Order History would end up showing:
$100 Visa, ($50) Gift Certificate, ($50) Gift Certificate [sold by mistake], $50 Gift Certificate [sold by mistake - redeemed to do refund], ($50) Visa [cc Refund], ($50) Z:Gift Certificate Correction, $50 Z:Gift Certificate Correction.
The IBPM report would now show:
Gift Certificate payment method
Income = $50
Refund = ($100)
Z:Gift Certificate Correction payment method
Refund = ($50)
When I report on how much we have sold in gift certificates, I take the amount under Refund and subtract the amount from our GC Correction method. $100 - $50 = $50 corrected GC selling revenue.
Using our GC Correction payment method allows all of the accounting balance, and there is no net change to the GL; as well as no net change to the order [$50 + ($50) = $0].
We do the same thing for when people lose their gift certificate or it gets lost in the mail. We use it up to create a new one; and then add the GC Correction PM to the order. In reality, our staff just shoots me an email with the order number and I reload the order and add the GC Correction PM to the order; so that I know that it was done.