Hi!
I'm writing from the Museum of Science in Boston, MA. My name is Amy Germaine and I am the Manager of the Call Center which also includes the oversight of the general inbound email response process on behalf of the Museum.
The inbound e-mails go to several shared e-mail accounts that are managed by my team. We are working on sourcing a replacement for our home grown email response tracker (templating, workflow management, etc. not a replacement for outlook but for coordinating who is responding, how and whether they have, etc.) and are looking to find out more how other organizations are using a similar system and/or if anyone is using any application they especially recommend.
Maybe there have been some creative solutions involving Tessitura?!
Cheers!
Amy
We are using FrontApp (https://frontapp.com) and I find it to be delightful.
Thank you again, Nick! This is very helpful information.
Out of curiosity, what organization are you with and where are you located?
Best,