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Customer Feedback: Tools & Technology

Beau Vigushin (Past Member)
$organization

Hello World,

I'm reviewing our Customer Feedback framework, including the tools and technology we use to collect, respond, report and analyse Customer Feedback and how we monitor KPI's.

We ideally still wish to use Tessitura, so wanted to see if anyone is doing anything custom in this space to help their organisation's framework?

Anyone not using CSI's for feedback? Anyone using Plans? Anyone not using Tessitura? If so, what system are you using, have you built an integration and what additional benefits does this system provide?

So many questions! Look forward to hearing about what everyone is doing. :)

BV

Parents
  • $organization
     
    At ACMI we’ve integrated a Trello board into our online feedback form. All customer facing staff also have access to this board so they can record in person interactions.
     
    We’ve only been using Trello for this purpose for a couple of months but so far it’s made the feedback we receive much more transparent to the whole organisation. The reporting out of Trello isn’t great but can be manually manipulated to show trends in feedback over time.
     
    JH.
     
    Jerry Hodgins
    Audience Insights Manager
    T +613 8663 2235 M +61404 011 452
     
Reply
  • $organization
     
    At ACMI we’ve integrated a Trello board into our online feedback form. All customer facing staff also have access to this board so they can record in person interactions.
     
    We’ve only been using Trello for this purpose for a couple of months but so far it’s made the feedback we receive much more transparent to the whole organisation. The reporting out of Trello isn’t great but can be manually manipulated to show trends in feedback over time.
     
    JH.
     
    Jerry Hodgins
    Audience Insights Manager
    T +613 8663 2235 M +61404 011 452
     
Children
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