Do any organizations use a form that marketing fills out for the box office to request discounts be built? We are looking to find a way to standardized and streamline how discounts are built in the system through our Box Office. A lot of time some of the specifics get lost through translation, so we were thinking a specific template to request discounts / build would be helpful. Thanks.
In my previous job at the National Theatre we set up a Jira Servicedesk for Box Office CRM team so that both Offers and event setups could be requested, was also used by the Tessitura DBA team (new reports, data requests, reset passwords etc) and by Development for merges etc as just gave a better way of sending/tracking/processing the requests.As it is a service desk it also allowed and tracked comments on the request so that that whole conversation was held in one place.
I am looking at setting up something similar here as it just makes tracking requests easier esp if there is more than one person who can process the requests, and also lets you see the volume and regularity of requests as well as allowing you to track how much time it takes to do them.
Used Jira as Atlassian software is free for NPO's if you use there Server (as opposed to Cloud) software and host it on your own servers.
Mark