Do any organizations use a form that marketing fills out for the box office to request discounts be built? We are looking to find a way to standardized and streamline how discounts are built in the system through our Box Office. A lot of time some of the specifics get lost through translation, so we were thinking a specific template to request discounts / build would be helpful. Thanks.
Hi Michael - we've got a blank discount request template that gets set up as an Outlook email signature to easily toss into an email. There's no fancy formatting to it, but here are the data pieces it requests:
- Show(s)
- Name of Discount
- Offer (10% off, 20% off, etc.)
- Valid for specific performances only?
- Valid for specific zones only?
- Valid for which purchase paths? (web, phone, walk-up)
- Web promo code word (if applicable)
- Internal or external list? (i.e. lists we pull ourselves vs. distributed by an external partner)
- Source code (if using an internal list)
- Due date (for Tessitura build)
- Reviewers (who to send link for testing once discount is built)
Hope this is helpful for getting started!
Evan