Hi!
We are currently exploring the idea of having a web chat on our website. We are hoping our Call Centre would eventually handle the communication with the patrons through this chat.
I’d like to hear if anyone else is currently using the web chat. How busy is the chat? How did you staff to handle the chat? Etc.
Please let me know if we could connect.
Thanks.
Jessica Klumperjklumper@stratfordfestival.ca
Hi Jessica,
At the Toronto Symphony Orchestra we have Live Chat, which is run through our Call Centre Application. If you visit TSO.CA you will see a Live Chat button on the bottom left hand corner of the browser. Live Chat is open Monday to Friday, 9am to 5pm.
I would be happy to arrange a call to discuss more details. I may be reached at 416.595.4321 or kdevaux@tso.ca
Cheers,
Kevin