Hello World,
At Arts Centre Melbourne, we are a large performing arts centre with multiple venues in two main buildings.
Our team have recently undertaken a journey to rethink and redesign our Frontline service delivery at the entry to our buildings. The result is a new role with a key focus to welcome everyone to Arts Centre Melbourne and proactively champion an exceptional visitor experience by providing information, tourism, ticketing and retail services to ensure that each visitor maximises their time with us and engages in the performing arts.
We used to have seperate roles for these functions in the past and are now combining them into one role. Customers no longer need to navigate our buildings to find the service (eg: Box Office) they want - everything is now delivered to them the moment they walk in. We are also changing the physical setup to enourage conversations with our customers instead of formal service interactions and will be providing them with a tablet to proactively deliver service from anywhere in the building.
This role is shaping up to be something quite exciting for us, however the one thing we can’t decide on is a title for it. Our working title has been “Welcome Team” and we would prefer not to use “Concierge” as that is the title of one of the old roles and we want to make it clear that this is a new beginning for the service that we provide to our community. I'm looking for something not traditional and something that the team can take pride in saying that this is how they represent Arts Centre Melbourne on a day to day basis.
Any ideas??
BV
Beau VigushinDirector, Ticketing & Visitor ExperienceArts Centre Melbourne