Hello,
We have pricing rules set up to discount exhibition tickets when two exhibitions are purchased. The rules are set up to apply to equivalent tickets, i.e. Adult - Adult, Concession - Concession, Member - Member, etc. We have a pricing rule set up for each price type rather than using the discount % as we find it more exact.
We're finding that when multiple price types are added to the cart, the order will only apply one rule and the system indicates that the additional price type qualifies for the price rule already added even though the price type is not applicable in that rule. As a result, the pricing rule for the secondary price type won't fire.
For example
1 adult ticket for Exhibition A and 1 adult ticket for Exhibition B are added to the order. Pricing rule for adult tickets is applied correctly.
1 child ticket for Exhibition A and 1 child ticket for Exhibition B are added to the same order. No pricing rule fires. Subline item identifies child Exhibition ticket A as qualifying for the adult pricing rule.
If I remove one of the adult tickets the adult pricing rule is removed and the child pricing rule fires. If I add the adult ticket back in the child pricing rule is removed and the adult pricing rule reapplies.
I guess this is a long winded way of asking, will orders only accept one pricing rule at a time?
Many Thanks,
Emily
Hi Emily.
We are doing all discounts by pricing rules, so I have been struggling with this my self. The thing is that you can only fire one rule per Line Item, not sub line item. So we changed our rules from a price type change to a perchange change, which would embrace more than one price type in a line item. Maybe that will work for you also.
I will be happy to share more on our setup if you need it:-)
Thanks
Eva