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CART_PRICING_RULES_ERROR

Diane Bishop
$organization

I have set up a pricing rule where if you buy 3 or more concerts, you save $5 on each concert. It was working fine as a Product Volume rule triggering a price change, but the box office wants the rule to trigger a price type change, not a price change. I switched it and now when I test it by selecting three eligible concerts, I get this error: CART_PRICING_RULES_ERROR and everything that was in the shopping cart is deleted. I can't, for the life of me, figure out what I'm missing. I can't find any documentation to help me determine what this message is referring to. Anyone have any suggestions?

Thanks,

Diane

Orlando Philharmonic Orchestra

Parents
  • $organization
    502 767 6968


    --------
    Original message --------
    From: Diane Bishop <bounce-dianebishop8637@tessituranetwork.com>
    Date: 9/3/17 13:21 (GMT-05:00)
    To: Dot Krebs <dkrebs@actorstheatre.org>
    Subject: Re: [Tessitura Ticketing Forum] CART_PRICING_RULES_ERROR

    That would be so nice, thank you. I can call you - what's your number?

    From: Dot Krebs <bounce-dotkrebs9366@tessituranetwork.com>
    Sent: 9/3/2017 9:56:11 AM

    Then probably not that then. 

    I know this works and my instinct says that it is a hitch between the price type and the web user.

    It works with the web MOS in the client and the first variable in the online equation is the web user.

    Do you want to hop on the phone and we can talk it out? Sometimes that helps.


    -------- Original message --------
    From: Diane Bishop <bounce-dianebishop8637@tessituranetwork.com>
    Date: 9/3/17 12:44 (GMT-05:00)
    To: Dot Krebs <dkrebs@actorstheatre.org>
    Subject: Re: [Tessitura Ticketing Forum] CART_PRICING_RULES_ERROR

    Not sure what you mean by "suppression offer." That's a new term to me.

    From: Dot Krebs <bounce-dotkrebs9366@tessituranetwork.com>
    Sent: 9/2/2017 7:34:09 PM

    Long shot 

    Do you have a suppression offer on the price type / MOS?


    -------- Original message --------
    From: Diane Bishop <bounce-dianebishop8637@tessituranetwork.com>
    Date: 9/2/17 20:54 (GMT-05:00)
    To: Dot Krebs <dkrebs@actorstheatre.org>
    Subject: Re: [Tessitura Ticketing Forum] CART_PRICING_RULES_ERROR

    Yup, still not working. I've cleared the cache and cleared my browsing history many, many times and tried it on two different computers. I'm about ready to give up :(

     

    From: Dot Krebs <bounce-dotkrebs9366@tessituranetwork.com>
    Sent: 9/2/2017 5:32:27 PM

    Hmmm, I say.  

    Have you tried it online lately? Maybe the cache has refreshed. 


    -------- Original message --------
    From: Diane Bishop <bounce-dianebishop8637@tessituranetwork.com>
    Date: 9/2/17 20:24 (GMT-05:00)
    To: Dot Krebs <dkrebs@actorstheatre.org>
    Subject: Re: [Tessitura Ticketing Forum] CART_PRICING_RULES_ERROR

    Yes, the price type that I am trying to switch to is associated with the web MOS and the web MOS is assigned to the pricing rule set. 

    From: Dot Krebs <bounce-dotkrebs9366@tessituranetwork.com>
    Sent: 9/2/2017 3:56:00 PM

    Well, in lieu of logging in as the web user, how about we double-check and see if the price type is associated to the web user in Ticketing Setup just to rule that one out. 

    Dot




    -------- Original message --------
    From: Diane Bishop <bounce-dianebishop8637@tessituranetwork.com>
    Date: 9/2/17 17:47 (GMT-05:00)
    To: Dot Krebs <dkrebs@actorstheatre.org>
    Subject: Re: [Tessitura Ticketing Forum] CART_PRICING_RULES_ERROR

    Thanks, Dot. I was able to sell the three concerts in the web MOS and the price type change occurred correctly. Just can't figure out why the same change won't occur when purchasing online. I'm sure I must be missing something simple.

    Our set-up won't allow me to login as the Web user and purchase tickets. I'll have to look into that.

    Diane

    From: Dot Krebs <bounce-dotkrebs9366@tessituranetwork.com>
    Sent: 9/2/2017 2:19:47 PM

    Hey Diane

    Two things that may help you find the root cause. 

    Try selling it in the client using the web MOS. If that works, login to the client as the Web user and try to get the rule to fire.

    If you can't, it may be the price type is not associated to the web user or perhaps the rule is setup to use a specific source.

    Dot






    -------- Original message --------
    From: Diane Bishop <bounce-dianebishop8637@tessituranetwork.com>
    Date: 9/2/17 17:07 (GMT-05:00)
    To: Dot Krebs <dkrebs@actorstheatre.org>
    Subject: RE: [Tessitura Ticketing Forum] CART_PRICING_RULES_ERROR

    Yes, that was the first thing I did!

    From: Todd Tiffany <bounce-toddtiffany6582@tessituranetwork.com>
    Sent: 9/2/2017 1:49:20 PM

    Have you verified that the price type you’re switching to is valid in the current MOS?

     

    Todd Tiffany

    Director of Information Systems

    Flint Cultural Center Corp

    (810) 237-5156 ofc

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Diane Bishop
    Sent: Saturday, September 02, 2017 3:22 PM
    To: Todd Tiffany <ttiffany@fcccorp.org>
    Subject: [Tessitura Ticketing Forum] CART_PRICING_RULES_ERROR

     

    I have set up a pricing rule where if you buy 3 or more concerts, you save $5 on each concert. It was working fine as a Product Volume rule triggering a price change, but the box office wants the rule to trigger a price type change, not a price change. I switched it and now when I test it by selecting three eligible concerts, I get this error: CART_PRICING_RULES_ERROR and everything that was in the shopping cart is deleted. I can't, for the life of me, figure out what I'm missing. I can't find any documentation to help me determine what this message is referring to. Anyone have any suggestions?

    Thanks,

    Diane

    Orlando Philharmonic Orchestra




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Reply
  • $organization
    502 767 6968


    --------
    Original message --------
    From: Diane Bishop <bounce-dianebishop8637@tessituranetwork.com>
    Date: 9/3/17 13:21 (GMT-05:00)
    To: Dot Krebs <dkrebs@actorstheatre.org>
    Subject: Re: [Tessitura Ticketing Forum] CART_PRICING_RULES_ERROR

    That would be so nice, thank you. I can call you - what's your number?

    From: Dot Krebs <bounce-dotkrebs9366@tessituranetwork.com>
    Sent: 9/3/2017 9:56:11 AM

    Then probably not that then. 

    I know this works and my instinct says that it is a hitch between the price type and the web user.

    It works with the web MOS in the client and the first variable in the online equation is the web user.

    Do you want to hop on the phone and we can talk it out? Sometimes that helps.


    -------- Original message --------
    From: Diane Bishop <bounce-dianebishop8637@tessituranetwork.com>
    Date: 9/3/17 12:44 (GMT-05:00)
    To: Dot Krebs <dkrebs@actorstheatre.org>
    Subject: Re: [Tessitura Ticketing Forum] CART_PRICING_RULES_ERROR

    Not sure what you mean by "suppression offer." That's a new term to me.

    From: Dot Krebs <bounce-dotkrebs9366@tessituranetwork.com>
    Sent: 9/2/2017 7:34:09 PM

    Long shot 

    Do you have a suppression offer on the price type / MOS?


    -------- Original message --------
    From: Diane Bishop <bounce-dianebishop8637@tessituranetwork.com>
    Date: 9/2/17 20:54 (GMT-05:00)
    To: Dot Krebs <dkrebs@actorstheatre.org>
    Subject: Re: [Tessitura Ticketing Forum] CART_PRICING_RULES_ERROR

    Yup, still not working. I've cleared the cache and cleared my browsing history many, many times and tried it on two different computers. I'm about ready to give up :(

     

    From: Dot Krebs <bounce-dotkrebs9366@tessituranetwork.com>
    Sent: 9/2/2017 5:32:27 PM

    Hmmm, I say.  

    Have you tried it online lately? Maybe the cache has refreshed. 


    -------- Original message --------
    From: Diane Bishop <bounce-dianebishop8637@tessituranetwork.com>
    Date: 9/2/17 20:24 (GMT-05:00)
    To: Dot Krebs <dkrebs@actorstheatre.org>
    Subject: Re: [Tessitura Ticketing Forum] CART_PRICING_RULES_ERROR

    Yes, the price type that I am trying to switch to is associated with the web MOS and the web MOS is assigned to the pricing rule set. 

    From: Dot Krebs <bounce-dotkrebs9366@tessituranetwork.com>
    Sent: 9/2/2017 3:56:00 PM

    Well, in lieu of logging in as the web user, how about we double-check and see if the price type is associated to the web user in Ticketing Setup just to rule that one out. 

    Dot




    -------- Original message --------
    From: Diane Bishop <bounce-dianebishop8637@tessituranetwork.com>
    Date: 9/2/17 17:47 (GMT-05:00)
    To: Dot Krebs <dkrebs@actorstheatre.org>
    Subject: Re: [Tessitura Ticketing Forum] CART_PRICING_RULES_ERROR

    Thanks, Dot. I was able to sell the three concerts in the web MOS and the price type change occurred correctly. Just can't figure out why the same change won't occur when purchasing online. I'm sure I must be missing something simple.

    Our set-up won't allow me to login as the Web user and purchase tickets. I'll have to look into that.

    Diane

    From: Dot Krebs <bounce-dotkrebs9366@tessituranetwork.com>
    Sent: 9/2/2017 2:19:47 PM

    Hey Diane

    Two things that may help you find the root cause. 

    Try selling it in the client using the web MOS. If that works, login to the client as the Web user and try to get the rule to fire.

    If you can't, it may be the price type is not associated to the web user or perhaps the rule is setup to use a specific source.

    Dot






    -------- Original message --------
    From: Diane Bishop <bounce-dianebishop8637@tessituranetwork.com>
    Date: 9/2/17 17:07 (GMT-05:00)
    To: Dot Krebs <dkrebs@actorstheatre.org>
    Subject: RE: [Tessitura Ticketing Forum] CART_PRICING_RULES_ERROR

    Yes, that was the first thing I did!

    From: Todd Tiffany <bounce-toddtiffany6582@tessituranetwork.com>
    Sent: 9/2/2017 1:49:20 PM

    Have you verified that the price type you’re switching to is valid in the current MOS?

     

    Todd Tiffany

    Director of Information Systems

    Flint Cultural Center Corp

    (810) 237-5156 ofc

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Diane Bishop
    Sent: Saturday, September 02, 2017 3:22 PM
    To: Todd Tiffany <ttiffany@fcccorp.org>
    Subject: [Tessitura Ticketing Forum] CART_PRICING_RULES_ERROR

     

    I have set up a pricing rule where if you buy 3 or more concerts, you save $5 on each concert. It was working fine as a Product Volume rule triggering a price change, but the box office wants the rule to trigger a price type change, not a price change. I switched it and now when I test it by selecting three eligible concerts, I get this error: CART_PRICING_RULES_ERROR and everything that was in the shopping cart is deleted. I can't, for the life of me, figure out what I'm missing. I can't find any documentation to help me determine what this message is referring to. Anyone have any suggestions?

    Thanks,

    Diane

    Orlando Philharmonic Orchestra




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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