Hello!
How do you manage access to ticketing with your Development departments?
We just implemented Development. In our organization, it's a small three person team. They do not sell tickets to donors. We do not have a Major Gifts Officer or VIP Services managing donor purchases.
When a donor feels they're not getting what they want or have been "mistreated" by the box office, they call development.
I want our donors to be VERY happy, but also need to mitigate the issues that occur with too many hands in the ticket jar.
Would love to "hear" how other organizations manage.
Many, many thanks!
If you have concerns with access to ticketing, would you be able to have your development department set up a CSI for the guest? An automatically running report to your ticketing managers would allow them to follow up with the request (ticket request, refund, etc) directly with the guest per whatever specific instructions are left by your development team.