Single tickets attached to subscriptions

Thanks Emma! That would be great- I was away last week and have been briefed with this to find a solution. If it’s easier to call me my number is 08 9214 0700.

Kind regards,

             AMANDA LEIGH

Customer Services & Ticketing Officer

T: +61 (08) 9214 0700

F: +61 (08) 9481 0710

E:  aleigh@waballet.com.au 

T: +61 (08) 9214 0707

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Emma Carter
Sent: Wednesday, 26 July 2017 11:50 AM
To: Amanda Leigh <Aleigh@waballet.com.au>
Subject: Re: [Tessitura Ticketing Forum] Single tickets attached to subscriptions

Hi Amanda,

I think there may be a little confusion here - I'll send you an update via Trello and we will work out the best way forward for your packages and add-ons online.

Cheers,

Emma

Hi All, 

We are new to the Tessitura network. We have just been advised that when the select your seat function is on a patron needs to select there seat when they purchase an add on ticket to a subscription. 

All our subscriptions are flex packages so the seating is done by us once the request is sent through. If someone has already selected one of there seats we are forced to seat there subscription seats next to that single seat. We have high levels of subs come in that can sometimes take weeks to process so we may not have seats next to the purchased seat by the time the sub is processed. 

Has anyone come up with a work around to this? We don't want to have to call people and say we have to move the extra ticket they purchased. 

Thanks!

West Australian Ballet 

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