Here at Actors Theatre, we do not have the scanning capabilities yet to get the data from phone scans, so we re-iterate to all our patrons when they order by phone that they need to print off the tickets from their email. If they only use the online service when purchasing tickets, the email they get also instructs them that the tickets in the email must be printed off and presented at the theater.
We do run into a few that still think they can have our ushers scan the phone which they can’t. Those patrons are brought by the house manager to the box office window, where we will find the order and manually reprint hard copy tickets. This is a limit within our current hand held ticket scanners not the Tessitura system. Hopefully we will one day have an upgraded scanner that can process codes off of cell phones.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Skypp Cabanas Sent: Tuesday, July 25, 2017 1:34 PM To: Marty Huelsmann Subject: Re: [Tessitura Ticketing Forum] PAHT on mobile phone
Here at the Center Theatre Group we've had very few patrons pull up their Print at Home tickets on their mobile. They normally bring the print out, OR they use our Apple Wallet version of our tickets (this digital ticket also works on Android devices with an app from the Google Store).
From: Al Poulus <bounce-alpoulus7610@tessituranetwork.com> Sent: 7/21/2017 1:06:00 PM
Hello, We are in process of going Live with PAHT, and wanted to know how many of you have issues with scanning or reading the PAHT pdfs on mobile devices? Do you make all of you patrons print the pdfs? Do you have a policy for staff/volunteers with how to handle patron’s mobile phones? Thanks, Al Poulus Director, Technology & Theater Operations Gallo Center for the Arts
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