Hello,
We use the Ticket Order Billing report for our subscriber split-payments, and I am seeing a msg in the results whcih I haven't seen before: "Could not find billing information for order_no...". There are a larger number than normal that failed because of this message. We are on version 12.5.1. Before we follow-up with the patrons, I want to check that it is not a set-up error.
Thank you,
Lou Ann
Did you check those orders? It sounds like there was no credit card associated with the billing schedule. Could there be a user that doesn't understand they need to do that step?