Hi everyone!
Our souces are, in a word, messy! Ticketing struggles to find them. I'm pushing to standardize with formal naming conventions. I've yet to find one that works across all departments.
We frequently have 12+ promo codes running simultaneously for a single production (across many) and track with fine detail between subs and single tickets.
Has anyone come up with a spectacular format you would be willing to share? Perhaps there's documentation I've missed?
I'm considering a seperate Excel document though it seems counterintuitive!
Many thanks for sharing!
Michelle
Hi Michelle,
We have an Excel doc that we save within Tessitura that lists all the offers and promos. It's basically a chart that lists each concert, with all offers built into that concert. Similar to what Michele is describing above - for each promo we list the keyword, mode of sale, valid dates, valid price levels, any restrictions, etc. Reps use Ctrl+F to jump to either a specific concert or to a promo code that the patron has quoted. Our Marketing department, too, fills out an Offer Request form and then we, in Ticketing, build it in Tessitura and upate the doc.Reps can access this document by clicking the Help icon, entering a keyword (something like "special" or "offers") and then double clicking on the document. We set this up using the TR_HELP_DOCUMENT_CUSTOM System Table.