Hi everyone!
Our souces are, in a word, messy! Ticketing struggles to find them. I'm pushing to standardize with formal naming conventions. I've yet to find one that works across all departments.
We frequently have 12+ promo codes running simultaneously for a single production (across many) and track with fine detail between subs and single tickets.
Has anyone come up with a spectacular format you would be willing to share? Perhaps there's documentation I've missed?
I'm considering a seperate Excel document though it seems counterintuitive!
Many thanks for sharing!
Michelle
Michelle,
We created a custom table in Tessitura to track that is then linked to a report on our intranet. Our reps can enter the source code quoted by a patron to find all the details - price type to use, keyword for searching perfs, rules for redemption, contact name if any questions, start and end dates etc. It's worked quite well for us. Whoever sets up the promo, enters the info into the custom table. We have a promo create form that marketing fills out with all the necessary information and normally we just copy and paste the info from the form into the table.