Seat Cancellation Advice

Hey Bailey,

You can, of course, use the list functionality, but if you are talking about a small number of orders, what worked well for us is we moved the hold until date on the rolled over subscription orders we wanted to keep to one month after everyone else and used the hold until date <= function in the seat release to exclude those orders from the seat cancellation.

If you want to continue with the list functionality, then I would say create a list of your exclusions, then create another list including anyone with package history in your upcoming season and add the exclusion using the first list you built.  That should work.  The key word there is should. As always, test in Test first.

Dot

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Bailey Miller
Sent: Wednesday, May 31, 2017 1:13 PM
To: Dot Krebs <dkrebs@actorstheatre.org>
Subject: [Tessitura Ticketing Forum] Seat Cancellation Advice

Hi,

This will be my first time creating a Seat Cancellation Set and I am looking for advice how to successfully run it.  We have the skeletons of the seat cancellation sets created, we just need to know how to build the list to filter out the orders we want to keep.  

Our main goals are:

1) Holding rolled over subscription orders for board members, donors, and a few individual consitituents.

2) Canceling all other unrenewed subscription orders.

What is the best way to create a list/extraction to suppress these individuals?

Thanks!

Bailey

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It’s a slightly manual process for me, but we don’t have many orders that we need to hold, either.  What I do is pay off just $0.01 on each of the orders I want to keep held before running the seat cancellation.  Because the order is now considered partially paid, the orders won’t be released.  Later on, I’ll go back and undo the payment.  These  are all usually very special orders and constituents who need a super-personal touch, so there’d be manual intervention on them in any case. 

It might not be practical for you, but if you only have a small handful of orders to exclude from cancelling, it could be another way to think about. 

Cheers,
Kathleen

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Bailey Miller
Sent: Wednesday, May 31, 2017 1:10 PM
To: Kathleen Smith
Subject: [Tessitura Ticketing Forum] Seat Cancellation Advice

Hi,

This will be my first time creating a Seat Cancellation Set and I am looking for advice how to successfully run it.  We have the skeletons of the seat cancellation sets created, we just need to know how to build the list to filter out the orders we want to keep.  

Our main goals are:

1) Holding rolled over subscription orders for board members, donors, and a few individual consitituents.

2) Canceling all other unrenewed subscription orders.

What is the best way to create a list/extraction to suppress these individuals?

Thanks!

Bailey

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Glad to hear it worked out for you.  Have a great day!

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Bailey Miller
Sent: Thursday, June 01, 2017 6:01 PM
To: Dot Krebs <dkrebs@actorstheatre.org>
Subject: RE: [Tessitura Ticketing Forum] Seat Cancellation Advice

Hi Dot,

Thank you for your advice! Moving the hold until date worked perfectly for us.

Thanks again!

Bailey