order notes reporting

Dot

From: Beth Hawryluk <bounce-bethhawryluk7830@tessituranetwork.com>

Date: 5/19/17 19:38 (GMT-05:00)

To: Dot Krebs <dkrebs@actorstheatre.org>

Subject: Re: [Tessitura Ticketing Forum] order notes reporting

There's no report that I know of that only pulls orders with notes. Though, the single sale order listing will display notes for all orders that match your parameters.

It might be worthwhile to check to see if there are any shared reports that meet your needs?

We tell our staff to enter all feedback into CSIs. We have a Category for Customer Response which breaks down into six Activity Types which can then be tied to a performance or package if appropriate. We have activity types for positive feedback or complaints about: Website, Performances, or General (could be anything from interactions with staff to cleanliness of the building or anything really!).

This is 100% reportable and you can assign Actions to another staff member if followup is required for any reason. It has worked really well for us.

Is there a report that could be pulled that would give you any orders that have order notes on them and the actual notes themselves? We want a place for our staff to put any feedback they get from a guest that we could later pull. Thank you!


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Dot

From: Beth Hawryluk <bounce-bethhawryluk7830@tessituranetwork.com>

Date: 5/19/17 19:38 (GMT-05:00)

To: Dot Krebs <dkrebs@actorstheatre.org>

Subject: Re: [Tessitura Ticketing Forum] order notes reporting

There's no report that I know of that only pulls orders with notes. Though, the single sale order listing will display notes for all orders that match your parameters.

It might be worthwhile to check to see if there are any shared reports that meet your needs?

We tell our staff to enter all feedback into CSIs. We have a Category for Customer Response which breaks down into six Activity Types which can then be tied to a performance or package if appropriate. We have activity types for positive feedback or complaints about: Website, Performances, or General (could be anything from interactions with staff to cleanliness of the building or anything really!).

This is 100% reportable and you can assign Actions to another staff member if followup is required for any reason. It has worked really well for us.

Is there a report that could be pulled that would give you any orders that have order notes on them and the actual notes themselves? We want a place for our staff to put any feedback they get from a guest that we could later pull. Thank you!


This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!