Not so much a Tessitura post as a general customer service one... Has anyone attempted to equip your box office or front of house staff with some Spanish basics? Assisting patrons when there is a language barrier is currently a weak spot for us, and your typical beginner phrases don't quite suffice to explain things such as will call and refund policies. Curious to hear about others' experiences.
We’re in Miami; bilingualism is almost a prerequisite for box office staff.
Lucie
Florida Grand Opera