Exchanges online

Question for you, Skypp –

Do you allow exchange of subscription tickets only, or singles as well?  And how much work do you do with dynamic pricing and how does that affect what a customer may owe (or not get back!).  At my venue we only allow subscription ticket exchanges, but am starting to notice an issue because we also raise the price of our subs after the renewal deadline has passed… 

Cheers,

Kathleen

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Skypp Cabanas
Sent: Tuesday, May 09, 2017 1:33 PM
To: Kathleen Smith
Subject: Re: [Tessitura Ticketing Forum] Exchanges online

Our on line exchange process is a bit complicated.

• Patrons can exchange their tickets on line into the same production only.
• If their exchange constitutes a refund, we do NOT give the patron a refund.  We put those funds onto their account to be used for that same production (they can buy additional tickets to that same production with it). We have several modes of sale set up for this purpose as well as other mechanisms in place through our web developers.
• If there is money due to us we, of course, collect payment.
• We do not ask for the original tickets to be destroyed because we have different methods of ticket delivery on different types of ticket media. Since we have scanners it is understood that the old tickets won't scan, but the new ones will, so the patrons MUST bring us the correct ticket media for us to scan and let them in.
• Our Subscriber exchange policy is that they may do a free exchange no later than 24 hours prior to performance. Once the patron is within 24 hours of their performance they can either donate the tickets back for a tax credit, or they may pay an additional fee at the window or over the phones to make the exchange. If a refund is required due to a new lower ticket price those funds are not applied toward the exchange fee.

Hmmm... That's all off the top of my head. I hope that helps?  Feel free to contact me privately if you'd like more information.

Skypp Cabanas
Ticket Operations Manager
Center Theatre Group

We have recently launched a new website and are using TNEW. Is there anyone out there doing exchanges online? How are you doing this and do patrons provide proof of destroyed ticket or do they still need to post them back?

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