Is there a way to "inactivate" a primary address? We have mail come back due to bad addresses. Because the system requires a primary address, is there a way to inactivate it so we do not continue to pull an incorrect address into lists? If not, how do others handle this problem? Thank you!
We change the Address type to 'Returned Post' and suppress those from our mailing extractions.
Kelly
We do a combination of things. We have a few different address types depending on the situation (Incomplete Info, Moved, and Returned Mail). These address types trigger an icon to display on our constituent header so that our staff are alerted to update the address if possible when speaking to the customer.
On Street 1 for these addresses we preface what we have (if anything) with 000 so that we can sort by street 1 and remove those addresses before mailing. If we don't have city or postal code we also use 00000 in those fields. As the address becomes complete or up to date the staff remove all of the 000s so that the address is usable.