Hi Tessi Ticketing Folks,
This year we began offering a package that is setup in Tessitura as a fixed seat package but offers a 'choose your own' concert in the package. So it might have say 5 set concert dates + 1 CYO. In Tessitura this is a fixed seat package with a dummy concert date for the CYO and it's up to the customer to then call to pick that date and we do an exchange in Tessitura. They are not guaranteed the same seat for the CYO.
We've only come across one other organization doing these hybrid packages and are wondering if there are any others out there? And specifically if you've found a way around requiring the customer to call in order to pick the CYO date by creating a seemless pathway online?
Please let us know!
Thanks,
Chuck Buchanan / New York Philharmonic
Hi Charles -
We don't have anything like the package you're describing, but we are exploring the ability to allow patrons to exchange flex vouchers for actual performances within our purchase path. We just recently launched the ability to exchange performance dates within a production or series (donor benefit) on our custom site, so we would utilize that functionality to allow patrons to redeem/exchange into an actual performance from their dummy flex performance.
Not sure if that helps, but it's always good to know you're not the only one!
Best,
Gabe