• Replies 6 replies
  • Subscribers 414 subscribers
  • Views 113 views
  • Users 0 members are here
Related

Is anyone doing combination Fixed AND CYO packages

Charles Buchanan
$organization

Hi Tessi Ticketing Folks,

This year we began offering a package that is setup in Tessitura as a fixed seat package but offers a 'choose your own' concert in the package.  So it might have say 5 set concert dates + 1 CYO.  In Tessitura this is a fixed seat package with a dummy concert date for the CYO and it's up to the customer to then call to pick that date and we do an exchange in Tessitura.  They are not guaranteed the same seat for the CYO.  

We've only come across one other organization doing these hybrid packages and are wondering if there are any others out there?  And specifically if you've found a way around requiring the customer to call in order to pick the CYO date by creating a seemless pathway online? 

Please let us know!

Thanks,

Chuck Buchanan / New York Philharmonic  

Parents
  • $organization

    Hello,

     

    We’ve done something similar, but were able to create code on the website where the patron had to choose an event date/time from a drop down menu. This would then create a CSI within Tessitura where a rep was able to go in the next day and make the exchange within the account. Hope this helps. Ashley

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Sackett
    Sent: Monday, April 17, 2017 6:13 PM
    To: Ashley Voorhees <avoorhees@omahaperformingarts.org>
    Subject: Re: [Tessitura Ticketing Forum] Is anyone doing combination Fixed AND CYO packages

     

    Hello Charles: We've simply built a shadow performance (a phony event) called 'Subscriber's Choice' with one of our series, and we call them the next day to get the correct date. Then we use an exchange package to make sure they report accurately. Sorry I don't have a better answer. All the best, Mark

    From: Charles Buchanan <bounce-charlesbuchanan5408@tessituranetwork.com>
    Sent: 4/12/2017 4:37:40 PM

    Hi Tessi Ticketing Folks,

    This year we began offering a package that is setup in Tessitura as a fixed seat package but offers a 'choose your own' concert in the package.  So it might have say 5 set concert dates + 1 CYO.  In Tessitura this is a fixed seat package with a dummy concert date for the CYO and it's up to the customer to then call to pick that date and we do an exchange in Tessitura.  They are not guaranteed the same seat for the CYO.  

    We've only come across one other organization doing these hybrid packages and are wondering if there are any others out there?  And specifically if you've found a way around requiring the customer to call in order to pick the CYO date by creating a seemless pathway online? 

    Please let us know!

    Thanks,

    Chuck Buchanan / New York Philharmonic  




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Ashley Voorhees

    Thank you Mark and Ashley,  these are both helpful tips. 

    All the best,

    Chuck

Reply Children
No Data