Hi Tessi Ticketing Folks,
This year we began offering a package that is setup in Tessitura as a fixed seat package but offers a 'choose your own' concert in the package. So it might have say 5 set concert dates + 1 CYO. In Tessitura this is a fixed seat package with a dummy concert date for the CYO and it's up to the customer to then call to pick that date and we do an exchange in Tessitura. They are not guaranteed the same seat for the CYO.
We've only come across one other organization doing these hybrid packages and are wondering if there are any others out there? And specifically if you've found a way around requiring the customer to call in order to pick the CYO date by creating a seemless pathway online?
Please let us know!
Thanks,
Chuck Buchanan / New York Philharmonic
Hi Mark,
How do you actually process the exchange in the order to redeem for the 'wild card' date? I noticed that some of ours were done by the line item being deleted before printing and a new below the package line item added which resulted in package reporting not including some of this 'wild card' event revenue.
Chuck