Hello there!
We are beginning the process of rolling out PAH ticketing and are discussing situations where we would not want PAH to be applicable.
In reading the documentation and other forum posts it mentions that orders with many tickets should be excluded as it may cause the email to either not send or not be accepted by the recipient's email because the attachment is too large.
What have other PAH users found to be an approximate threshold for number of tickets in the same order starting to cause problems?
We also know that composite ticket designs are an option for subscriptions (though that is a bigger and different discussion we will have to have later). Does anyone have examples of their own composite tickets they could share with me so i can show the group some different ways this has been accomplished? They are curious to see how others have made composite tickets work and what level of detail they were able to accomplish in such a small space. Please feel free to email them to me directly if you are willing to share!
Thanks!Bethbhawryluk@winspearcentre.com
Beth,
We don't limit at all. We do however ensure that our ticket designs are small in size to begin with so that once all the pieces are added they come in under 100KB when complete.
We've sent attachments as large as 6299 KB which represented 77 tickets.
The issue we have come across is that we can send, but the constituent's email provider cannot receive.
Michele