Rollover Problem

Hi Brian,

We drop and re-roll everyone who hasn’t renewed into a higher price each season, and I’ve learned things like if you don’t exclude those who have already renewed and/or have a partial payment on their orders, they’ll each get another order created by the rollover.  What specifically happened when you ran your subsequent rollover?

Thanks,

Janelle Torres

LA Opera

E: jtorres@laopera.org | LAOpera.org

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian Friedrick
Sent: Wednesday, March 29, 2017 2:33 PM
To: Janelle Torres <jtorres@laopera.org>
Subject: [Tessitura Ticketing Forum] Rollover Problem

I am working on rollovers for the first time.  I was able to do a successful rollover a few weeks ago.  We are now sending out a second wave of notices to subscribers that have not yet renewed.  I need to do a second rollover so that I can have these rolled orders at the new and higher price.  I ran a seat cancellation in test. The seat cancellation worked fine, but the subsequent rollover did not.  Any ideas what I could be missing? 

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