Hello!
We are a performing arts facility with three public entrances, and we are exploring different options for how to handle our will call. Our box office/will call is located on the west side of the building, but patrons often enter the south or east entrances looking for their will call tickets.
There are a-frame signs outside of the east and south doors explaining where to go for will call tickets, we insert ticket pickup information in our reminder emails that go out before performances, and our box office staff has been trained to educate patrons about will call location. Inevitably though, there will still be patrons that arrive at the wrong entrances for their will call tickets.
In these situations, we ask patrons to walk around to the west side to pick up their tickets. This is not ideal, especially in inclement weather, and we are looking for a more welcoming solution. Do any of you with multiple entrances/one box office handle things differently? We would love to hear your thoughts!
Warmly,
Robin
Completely agreed with the thoughts in this post – I submitted an enhancement request this morning and would encourage all of you to do the same if you haven’t already!
Brendan
Brendan Martin
CRM Administrator, Minnesota Zoo
13000 Zoo Blvd, Apple Valley, MN 55124
Office: 952.431.9303 Mobile: 816.419.2648
Brendan.Martin@State.mn.us
www.mnzoo.org
Twitter: MNZoo/ Facebook: MNZoo
The Minnesota Zoo connects people, animals and the natural world to save wildlife.
From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Julie Knight Sent: Monday, March 20, 2017 5:45 PM To: Martin, Brendan (MNZOO) <Brendan.Martin@state.mn.us> Subject: RE: [Tessitura Customer Service Forum] Will Call Solution
We agree that the ability to look up previous orders (and modify them or reprint them) is huge. I think that we all need to submit this request separately to Tessitura so they can put that on their story list for future development. The more that submit it, the higher priority it might be given.
-Julie Knight
Assoc. Director of Membership
SFMOMA
Julie Knight Associate Director of Membership
San Francisco Museum of Modern Art Now Open! Tickets Available at SFMOMA.org
415.357.4099 jknight@SFMOMA.org 151 Third Street | San Francisco, CA 94103
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From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Christopher Cuhel Sent: Monday, March 20, 2017 1:25 PM To: Julie Knight <jknight@SFMOMA.org> Subject: Re: [Tessitura Customer Service Forum] Will Call Solution
Well boo. We aren't using TRBO yet. That certainly would be great functionality to have though. Hint hint, nudge nudge Tessitura. :)
From: Alison Lambert <bounce-alisonlambert8064@tessituranetwork.com> Sent: 3/20/2017 4:09:53 PM
If only you could reprint tickets from existing orders! But unfortunately you can't enter order numbers... hopefully one day this will be a feature!
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