Hello!
We are a performing arts facility with three public entrances, and we are exploring different options for how to handle our will call. Our box office/will call is located on the west side of the building, but patrons often enter the south or east entrances looking for their will call tickets.
There are a-frame signs outside of the east and south doors explaining where to go for will call tickets, we insert ticket pickup information in our reminder emails that go out before performances, and our box office staff has been trained to educate patrons about will call location. Inevitably though, there will still be patrons that arrive at the wrong entrances for their will call tickets.
In these situations, we ask patrons to walk around to the west side to pick up their tickets. This is not ideal, especially in inclement weather, and we are looking for a more welcoming solution. Do any of you with multiple entrances/one box office handle things differently? We would love to hear your thoughts!
Warmly,
Robin
Hi Robin,
I imagine this would be a great situation to research the use of TRBO. You could have a box office person be at your other entry points with a TRBO tablet and a hip thermal printer. Your ushers could send people needing Will Call to that box office person at those entrances and they could reprint the tickets right there. Of course, this would really only be ideal for patrons who's name is on the account. It probably wouldn't work in situations were large amounts of tickets are printed en masse and then put into named ticket envelopes. But for those patrons just needing tickets reprinted off their account, this would help in those situations I imagine.
Christopher Cuhel, The 5th Avenue Theatre
Can TRBO reprint tickets? Last I heard, it could not but it would be wonderful to hear that that has changed! It would be a perfect feature for just this case.
If only you could reprint tickets from existing orders! But unfortunately you can't enter order numbers... hopefully one day this will be a feature!
Well boo. We aren't using TRBO yet. That certainly would be great functionality to have though. Hint hint, nudge nudge Tessitura. :)