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Will Call Solution

Robin Briskey (Past Member)
$organization

Hello!

We are a performing arts facility with three public entrances, and we are exploring different options for how to handle our will call. Our box office/will call is located on the west side of the building, but patrons often enter the south or east entrances looking for their will call tickets.

There are a-frame signs outside of the east and south doors explaining where to go for will call tickets, we insert ticket pickup information in our reminder emails that go out before performances, and our box office staff has been trained to educate patrons about will call location. Inevitably though, there will still be patrons that arrive at the wrong entrances for their will call tickets.

In these situations, we ask patrons to walk around to the west side to pick up their tickets. This is not ideal, especially in inclement weather, and we are looking for a more welcoming solution. Do any of you with multiple entrances/one box office handle things differently? We would love to hear your thoughts!

Warmly,

Robin

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  • $organization

    Hi Robin,

     

    We have this issue as well.  We find no matter how many times we explain to patrons where to pick up tickets, no matter how many signs or helpful way-finding volunteers we put in place, a lot of them disregard all instructions and enter by the wrong door.  If you find a solution, I’d love to hear it!

     

    Thanks,

    Joanne

     

     

    From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Mark Sackett
    Sent: Thursday, March 16, 2017 10:57 AM
    To: Joanne Madeley
    Subject: Re: [Tessitura Customer Service Forum] Will Call Solution

     

    Hi Robin:
    We have entrances on three sides of the building, north, south and east.  The box office is located in the lobby on the east side.  A few years ago, we began simply letting them walk through the inside lobbies to get their tickets.  We've not had any problems.

    Inclement weather or not, it seems to be far more welcoming for our patrons.

    Wishing you all the best,
    Mark

    From: Robin Briskey <bounce-robinbriskey2151@tessituranetwork.com>
    Sent: 3/15/2017 3:39:32 PM

    Hello!

    We are a performing arts facility with three public entrances, and we are exploring different options for how to handle our will call. Our box office/will call is located on the west side of the building, but patrons often enter the south or east entrances looking for their will call tickets.

    There are a-frame signs outside of the east and south doors explaining where to go for will call tickets, we insert ticket pickup information in our reminder emails that go out before performances, and our box office staff has been trained to educate patrons about will call location. Inevitably though, there will still be patrons that arrive at the wrong entrances for their will call tickets.

    In these situations, we ask patrons to walk around to the west side to pick up their tickets. This is not ideal, especially in inclement weather, and we are looking for a more welcoming solution. Do any of you with multiple entrances/one box office handle things differently? We would love to hear your thoughts!

    Warmly,

    Robin




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    Hi Robin,

     

    We have this issue as well.  We find no matter how many times we explain to patrons where to pick up tickets, no matter how many signs or helpful way-finding volunteers we put in place, a lot of them disregard all instructions and enter by the wrong door.  If you find a solution, I’d love to hear it!

     

    Thanks,

    Joanne

     

     

    From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Mark Sackett
    Sent: Thursday, March 16, 2017 10:57 AM
    To: Joanne Madeley
    Subject: Re: [Tessitura Customer Service Forum] Will Call Solution

     

    Hi Robin:
    We have entrances on three sides of the building, north, south and east.  The box office is located in the lobby on the east side.  A few years ago, we began simply letting them walk through the inside lobbies to get their tickets.  We've not had any problems.

    Inclement weather or not, it seems to be far more welcoming for our patrons.

    Wishing you all the best,
    Mark

    From: Robin Briskey <bounce-robinbriskey2151@tessituranetwork.com>
    Sent: 3/15/2017 3:39:32 PM

    Hello!

    We are a performing arts facility with three public entrances, and we are exploring different options for how to handle our will call. Our box office/will call is located on the west side of the building, but patrons often enter the south or east entrances looking for their will call tickets.

    There are a-frame signs outside of the east and south doors explaining where to go for will call tickets, we insert ticket pickup information in our reminder emails that go out before performances, and our box office staff has been trained to educate patrons about will call location. Inevitably though, there will still be patrons that arrive at the wrong entrances for their will call tickets.

    In these situations, we ask patrons to walk around to the west side to pick up their tickets. This is not ideal, especially in inclement weather, and we are looking for a more welcoming solution. Do any of you with multiple entrances/one box office handle things differently? We would love to hear your thoughts!

    Warmly,

    Robin




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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