Hello!
We are a performing arts facility with three public entrances, and we are exploring different options for how to handle our will call. Our box office/will call is located on the west side of the building, but patrons often enter the south or east entrances looking for their will call tickets.
There are a-frame signs outside of the east and south doors explaining where to go for will call tickets, we insert ticket pickup information in our reminder emails that go out before performances, and our box office staff has been trained to educate patrons about will call location. Inevitably though, there will still be patrons that arrive at the wrong entrances for their will call tickets.
In these situations, we ask patrons to walk around to the west side to pick up their tickets. This is not ideal, especially in inclement weather, and we are looking for a more welcoming solution. Do any of you with multiple entrances/one box office handle things differently? We would love to hear your thoughts!
Warmly,
Robin
Hi Robin:We have entrances on three sides of the building, north, south and east. The box office is located in the lobby on the east side. A few years ago, we began simply letting them walk through the inside lobbies to get their tickets. We've not had any problems.
Inclement weather or not, it seems to be far more welcoming for our patrons.
Wishing you all the best,Mark