• Replies 4 replies
  • Subscribers 415 subscribers
  • Views 81 views
  • Users 0 members are here
Related

Visible subs pricing when purchasing Single tickets

Lynn McLaughlin
$organization

Hi,

We have just launched our new website with L2/TNEW and we have discovered when you add a subscription package to your cart and then go to buy single tickets you see all price types available for subscriptions. It is obvious that the MOS is subscription and isn't switching. Is there a way to prevent the price types from displaying but still allowing them for the subscriptions online?

Parents
  • $organization

    Hey Lynn,

     

    Whenever I have encountered something weird like this, sometimes it is easiest to start back at the beginning and verify setup.

     

    Let’s start with checking the Web Defaults System Table and make sure the correct MOS is listed under Subscription MOS.

     

    If that looks good, then go ahead and check the MOS setup under ticketing setup -> MOS.  Verify the subscription price types are not listed under your single ticket internet MOS.

     

    Let us know what you find.

     

    Dot

     

     

     

     

     

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lynn McLaughlin
    Sent: Tuesday, February 28, 2017 11:05 PM
    To: Dot Krebs <dkrebs@actorstheatre.org>
    Subject: RE: [Tessitura Ticketing Forum] Visible subs pricing when purchasing Single tickets

     

    Thanks, we tried that but because subs are sold on a different MOS (subs) to that of the single tickets, the exclude_pt table doesn’t seem to solve our problem.

     

    Unless there is something we are missing!

     

     

     

    horizontal.png

    Lynn McLaughlin |Head of Ticketing

    T: (02) 8215 4604  |  F: (02) 8215 4660  

    Clock Tower Square, Cnr Harrington & Argyle Streets, The Rocks NSW 2000 Australia  

    GPO Box 4972, Sydney NSW 2001 Australia 

    www.sydneysymphony.com  |  Join us on Facebook  Follow us on Twitter

     

     

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Braddon McDonald
    Sent: Wednesday, 1 March 2017 2:36 PM
    To: Lynn McLaughlin
    Subject: RE: [Tessitura Ticketing Forum] Visible subs pricing when purchasing Single tickets

     

    Hi Lynn,

     

    Here at CRH we don’t use a subscription MOS, so I can’t be sure about its effect in this, but we use the table … WEB_EXCLUDE_PT to prevent a price type appearing in the single ticketing part of the site.

     

    Braddon.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lynn McLaughlin
    Sent: Wednesday, 1 March 2017 2:14 PM
    To: Braddon McDonald
    Subject: [Tessitura Ticketing Forum] Visible subs pricing when purchasing Single tickets

     

    Hi,

    We have just launched our new website with L2/TNEW and we have discovered when you add a subscription package to your cart and then go to buy single tickets you see all price types available for subscriptions. It is obvious that the MOS is subscription and isn't switching. Is there a way to prevent the price types from displaying but still allowing them for the subscriptions online?




    This message was sent automatically to you by     www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by     www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    Hey Lynn,

     

    Whenever I have encountered something weird like this, sometimes it is easiest to start back at the beginning and verify setup.

     

    Let’s start with checking the Web Defaults System Table and make sure the correct MOS is listed under Subscription MOS.

     

    If that looks good, then go ahead and check the MOS setup under ticketing setup -> MOS.  Verify the subscription price types are not listed under your single ticket internet MOS.

     

    Let us know what you find.

     

    Dot

     

     

     

     

     

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lynn McLaughlin
    Sent: Tuesday, February 28, 2017 11:05 PM
    To: Dot Krebs <dkrebs@actorstheatre.org>
    Subject: RE: [Tessitura Ticketing Forum] Visible subs pricing when purchasing Single tickets

     

    Thanks, we tried that but because subs are sold on a different MOS (subs) to that of the single tickets, the exclude_pt table doesn’t seem to solve our problem.

     

    Unless there is something we are missing!

     

     

     

    horizontal.png

    Lynn McLaughlin |Head of Ticketing

    T: (02) 8215 4604  |  F: (02) 8215 4660  

    Clock Tower Square, Cnr Harrington & Argyle Streets, The Rocks NSW 2000 Australia  

    GPO Box 4972, Sydney NSW 2001 Australia 

    www.sydneysymphony.com  |  Join us on Facebook  Follow us on Twitter

     

     

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Braddon McDonald
    Sent: Wednesday, 1 March 2017 2:36 PM
    To: Lynn McLaughlin
    Subject: RE: [Tessitura Ticketing Forum] Visible subs pricing when purchasing Single tickets

     

    Hi Lynn,

     

    Here at CRH we don’t use a subscription MOS, so I can’t be sure about its effect in this, but we use the table … WEB_EXCLUDE_PT to prevent a price type appearing in the single ticketing part of the site.

     

    Braddon.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lynn McLaughlin
    Sent: Wednesday, 1 March 2017 2:14 PM
    To: Braddon McDonald
    Subject: [Tessitura Ticketing Forum] Visible subs pricing when purchasing Single tickets

     

    Hi,

    We have just launched our new website with L2/TNEW and we have discovered when you add a subscription package to your cart and then go to buy single tickets you see all price types available for subscriptions. It is obvious that the MOS is subscription and isn't switching. Is there a way to prevent the price types from displaying but still allowing them for the subscriptions online?




    This message was sent automatically to you by     www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by     www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Children
No Data