We are going to start Print at Home ticketing next season and are looking at ordering new thermal stock for our Boca. I was wondering if anyone from the organizations who have been using PAH for a while could give me an idea on how this switch has impacted how many tickets you print in house? Is it significant enough to lower the amount of stock you order and by how much?
Thanks!
Amanda
Amanda Sheehan
Ticket System Administrator
Cincinnati Playhouse in the Park
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Great question Amanda...I never thought of that. We are doing a soft launch in the next month or 2 and I really only saw 1 step ahead. I never thought about next season at all.
I too am curious now.
It really varies for us, depending upon the exhibition or films showing. PAH varies from a low of 5% to a high of 30% of our patrons, averaging around 12%(very ballpark) for the past year.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Sheehan Sent: Tuesday, January 12, 2010 3:42 PM To: rbernard@smm.org Subject: [Tessitura Ticketing Forum] Print at home ticketing
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Only about 7% of our sales over the past 2 years have used Print at Home, but we do have a small fee for using PAH so that may have impacted the numbers.
From: Jennifer Skelly [mailto:bounce-jenniferskelly8648@tessituranetwork.com] Sent: Tuesday, January 12, 2010 4:52 PM To: Nicole Keating Subject: Re: [Tessitura Ticketing Forum] Print at home ticketing
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For the sales channels that have PAH active (phone and web orders), we have decreased the number of tickets we print by 17% in the first year of using PAH.
Because it was hard to project how the launch would affect our ticket stock, we simply opted to make a smaller order at the start of the year (I believe we decreased our initial order to approx. 75% of the previous year's usage) knowing that we might have to place subsequent orders. We did end up making two other orders, in part due to a lot of offers that were will call only.