Hi Kristine,
The way to enforce a limit across orders is to use the Exclusion List constituent criteria. So you would set up a list that finds everyone who has purchased 10 or more tickets for a subscription performance, and then schedule the Generate a List utility to regenerate the contents of the exclusion list on a regular basis (daily, twice a day, etc.).
The result will be that anyone on your exclusion list will be excluded from your subscriber discount rule.
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Thanks, Kevin!
Would that also work across a production? Our subscribers are limited to 10 addon tickets across a run of a production - not performance based.