Hi,
We are looking to give our staff access to a MOS to grant them access online to an early on sale of tickets in our booking process.
So far we have two solutions. The first being to create a MOS and connect their Staff Interest to it so that only those staff with that Interest level are granted access. Can anybody clarify how to connect an interest/Membership level to a new MOS?
The second solution we have is to embed a promo code into a link to give to staff to access an already created Web based MOS. This though we believe does not stop staff sharing the link and allowing external customers to also book tickets.
I was wondering if anybody else has a solution to this kind of query and what your thoughts are on the best way of controlling staff access to tickets.
Many thanks,
James
James,
I think either approach has merit; obviously, an MOS connected to a Staff interest or constituency would be the cleanest way to do it because then they can't share out the URL or anything. If you set up a constituency called "Staff Ticketing" you could definitely set up a Pricing Rule that would trigger so long as they sign in through TNEW in the shopping process.
Helpful links:
Pricing Rules: http://www.tessituranetwork.com/Help_System_v125/Content/Pricing%20Rules/Pricing%20Rules.htm
Constituent Criteria (for Pricing Rules): http://www.tessituranetwork.com/Help_System_v125/Content/Pricing%20Rules/Constituent%20Criteria%20Tab.htm
If you decide to use a promo code instead, that would work too; you'd just need to be more vigilant about watching the customer names that come through and ensuring that they are actually staff members. We've been using a promo code on our TNEW to give free ticket access to an event for our donors and subscribers and it has been pretty easy on our end to double-check and confirm that a free tickets were reserved only by those who should have had access.
Let me know if you have any other questions or thoughts on this that I might be able to help with.
Thank you,
Brian
Hi James,
You could look into using Ranking that triggers a MOS switch when the staff member logs in. This is how we do priority on sale for our members online.
Kelly :-)