I'm trying to create what is basically a buy more save more rule for our evening concerts and am having trouble getting it to work.
Initially we thought it might be because I hadn't set up an appeal or source for it - I just wanted the rule to be applied to ANY orders with six or more seats sold to evening concerts.
I've since added an appeal and source code (though I'm hoping there is a work around on this), and still no luck.
I've made sure my Pricing Rule Set is correct and attached to the MOS I'm using. I've tried setting it up so that it can be applied to any concerts (not just evening) and any price zone (not just level 1 as I initially had it). I've tried creating a whole new rule thinking that maybe if I started over from scratch it would work - but still no luck.
I then tried creating a Product Volume rule - just to see if I could get ANY pricing rule to work - and had success.
Has anyone else been able to create a Seat Volume rule?
Also - does there have to be an appeal and source? It kind of defeats the purpose of my ticket staff not having to think about this discount, and also how can I track other marketing sources if I'm forced to use the one specific to this rule?
Thanks
It sounds like what you want is a Product Volume rule rather than a Seat Volume rule. But let’s talk through some examples just to be sure.
Let’s say we have Perf A, Perf B, Perf C, Perf D, Perf E, and Perf F.
A Product Volume rule would be purchase at least 1 ticket for all 6 performances and receive a discount. To trigger this rule you would have to purchase at least 1 ticket to Perf A, B, C, D, E, and F. This is essentially what a flex package is as well (groups of performances you set up where you set a minimum and maximum number of performances that must be selected).
A Seat Volume rule would be purchase 6 or more tickets to the same performance, like 6 tickets to Perf A, and receive a discount on those tickets. Buying 2 tickets to Perf A and 4 tickets to Perf B would not trigger this kind of rule.
What’s not possible is to set up a pricing rule where you a customer could buy 1 ticket for Perf A, 3 for Perf B, and 2 for Perf F in order to reach a total of at least 6 tickets and then receive a discount for all 6 tickets.
To sum up, you can set up a rule that counts the number of tickets for a single performance (Seat Volume), or the number different performances in the order (Product Volume).
Does that help clarify?
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com