We are new to Tessitura and are ready to embark on our first season package sales. We will offer payment plans for this. How do other organizations handle donations as part of the season ticket order? Do you include these on the payment plan and if so, how?
Denise,
First off, full disclosure: our ticket sales happen outside of Tessitura (our local performing arts center uses ProVenue), so I don't have specific experience using Tess for this purpose.
That being said, you should be able to handle donations with a season ticket order, even with payment plans. My guess is that you won't want a donation to be payable in installments with a package, though; I'd personally have the donation due in fall at the inception of the gift and then charge the first installment of the package at the same time.
If you sell on the web through TNEW, you should be able to achieve this as well; the patron will add their package to the cart with the payment plan in place and then be prompted at some point in the process to make a donation (based on how your TNEW pathing is set up).
Let me know if I can be of any more specific help on this.
Thank you,
Brian