We have just started with Tess this work its our first week and we need help with
how to Refund seats for a show that have been paid for please?
Claire,
Load the order.
1. From the order, click on the seat map. Those seats should be green on the map.
2. Right click on one of the seats and click on refund. It will ask you to enter the check numbers or if they ones displayed are correct you can click the override button. Do the same for the balance of seats.
3. Click back on the order details tab and you should see a balance owed to the customer.
4. If the fees are still in place and you want to refund those as well you will need to go to the fees tab and check the override button. If the fee is set to zero at override that is all you need to do, if it's not then you will need to manually edit the price to zero.
5. Go back to the Line Items tab and you will notice the balance owed to the customer now includes the fees.
6. The final step is to refund the customer's money. Click on the money bags and the amount owed is displayed as a negative amount. Click on the payment method (original cc should be used) and hit authorize.
7. You are done.
I hope this helps, please feel free to call me if you need additional help.
Kimberly Darlington
Nashville Symphony
615.687.6405(direct)