Order Date and Relative Perf Buttons

We have recently discovered that our web orders have the wrong performance for our permanent collection (we are a museum) because the performance relative button is using the order date as the guideline.  

So, the guest is buying tickets for a future date online, and then they come in to the museum to have their tickets printed.  We are "checking them in" by using the permanent collection relative button, which is defaulting to the order date instead of today's date.  So the attendance is being captured for the wrong date.

Has anyone else had this problem, and what have you put in place to help correct the issue?

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We have recently discovered that our web orders have the wrong performance for our permanent collection (we are a museum) because the performance relative button is using the order date as the guideline.  

So, the guest is buying tickets for a future date online, and then they come in to the museum to have their tickets printed.  We are "checking them in" by using the permanent collection relative button, which is defaulting to the order date instead of today's date.  So the attendance is being captured for the wrong date.

Has anyone else had this problem, and what have you put in place to help correct the issue?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!