State Theatre in New Brunswick here...We are having an issue with getting our newly formed 2011 season to populate in the season manager. The season is set up and we are selling tickets successfully, but no data for the fiscal year or the season is populating in the season manager. Any thoughts on how to remedy this? Please advise and thanks, dg
Are you referring to the Season Overview in the Season Manager? If so, there are a couple common causes for this. The first is that the new season has not been added to the parameters of the Season Overview load job. The second is that the Display EIS indicator is not checked for the season in question in TR_SEASON. You should also make sure that your FY periods are set up in TR_BATCH_PERIOD.
If the issue does not appear to be one of these things, I would suggest opening a support ticket in TASK.
Gregg Stickney
Application Support Specialist/Manager Knowledgebase
Tessitura Network
www.tessituranetwork.com
gstickney@tessituranetwork.com
+1 (888) 643-5778, ext. 318 (Office)
+1 (330) 835-4507 (Fax)
+1 (330) 696-0373 (Mobile)
+1 (888) 643-5778, ext. 201 (Support Line)
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Dan Grossman Sent: Wednesday, January 06, 2010 3:31 PM To: Gregg Stickney Subject: [Tessitura Ticketing Forum] Populating Season Manager
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