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Ticket resellers

Lesley Chaney
$organization

Hi all,

I'm not sure how we have avoided it for so long, but we have recently found our tickets available on "legally sanctioned ticket resale marketplace."

I know there isn't much I can do to make it stop (or is there??) but I'm wondering if any of you have experience in educating your patrons on how to avoid purchasing from these sites.

Many thanks for your advice,

Lesley

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  • Former Member
    Former Member $organization

    Hi Lesley!

     

    We use iOvation to help block ticket brokers from buying on the web and we share evidence with other iOvation customers. We have a video that Pittsburg Cultural Trust originally created that has been regionalized for us. If a guest comes to us upset that they have been scammed we suggest they go to http://www.fansfirstcoalition.org/ to learn more and share their story. If a guest who shows us on night of show that they were scammed we will refund the original order back to the broker and sell them to the scammed patron for the real price and help them fight a chargeback with their credit card company against the broker. We also work with our legislators to advocate for us against ticket reselling. It is important that we advocate for tickets to be viewed as a revocable license and not property. We are also looking into adding an item to our service interceptor that would change any order where the constituent is outside of our 4 county area to be switched automatically to HABO. (Brokers love Print at home!)

     

    http://www.arshtcenter.org/Visit/Guest-Services/Terms-of-Service/

     

    https://www.youtube.com/watch?v=oqZRkK4icGM

     

    I’d be happy to talk to you more about this offline if you’d like. nkeating@arshtcenter.org

     

    Have a good evening!

    Nicole

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lesley Chaney
    Sent: Wednesday, November 09, 2016 5:42 PM
    To: Nicole Keating <nkeating@arshtcenter.org>
    Subject: RE: [Tessitura Ticketing Forum] Ticket resellers
    Importance: High

     

    Thank you! We are finding that these are not typically our regular patrons. It's so much harder to talk to them if we don't already know who they are!

    From: Jennie Herreid <bounce-jennieherreid5521@tessituranetwork.com>
    Sent: 11/9/2016 10:18:10 PM

    Hi Lesley,

     

    We include the following language on our FAQs page:

     

    SHOULD I BUY MY TICKET ON A TICKET RESALE WEBSITE?

    Park Avenue Armory is not responsible for tickets purchased through unauthorized third parties such as ticket brokers or online outlets such as ticket resale websites. Tickets purchased from third parties may not be valid and may be unusable for admittance, and we cannot replace lost or stolen third-party tickets. Tickets purchased from third parties may be priced much higher than the ticket’s actual face value, and we will be unable to contact holders of such tickets about program changes or cancellations.

    Help us serve you in the best manner possible by purchasing your tickets only through the Armory, by phone at (212) 933-5812, or online at armoryonpark.org.

    http://www.armoryonpark.org/visitor_information/faq

    This is at least our attempt at educating patrons, although we see our tickets on resale websites quite a bit. Sometimes callers will ask about the validity of a ticket available on StubHub/Craigslist/Etc. and we always explain that we cannot verify tickets and that we do not encourage them to buy from a third party.

     

    Best,

    Jennie

     

     

    Jennie Herreid

    Ticket Services Manager

    Thompson Arts Center at Park Avenue Armory

    643 Park Avenue at 67th Street

    New York, NY 10065

    (212) 933-5827

    (212) 933-5812 Box Office

    jherreid@armoryonpark.org  

    www.armoryonpark.org

     

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lesley Chaney
    Sent: Wednesday, November 09, 2016 4:34 PM
    To: Jennie Herreid
    Subject: [Tessitura Ticketing Forum] Ticket resellers

     

    Hi all,

    I'm not sure how we have avoided it for so long, but we have recently found our tickets available on "legally sanctioned ticket resale marketplace."

    I know there isn't much I can do to make it stop (or is there??) but I'm wondering if any of you have experience in educating your patrons on how to avoid purchasing from these sites.

    Many thanks for your advice,

    Lesley




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • Former Member
    Former Member $organization

    Hi Lesley!

     

    We use iOvation to help block ticket brokers from buying on the web and we share evidence with other iOvation customers. We have a video that Pittsburg Cultural Trust originally created that has been regionalized for us. If a guest comes to us upset that they have been scammed we suggest they go to http://www.fansfirstcoalition.org/ to learn more and share their story. If a guest who shows us on night of show that they were scammed we will refund the original order back to the broker and sell them to the scammed patron for the real price and help them fight a chargeback with their credit card company against the broker. We also work with our legislators to advocate for us against ticket reselling. It is important that we advocate for tickets to be viewed as a revocable license and not property. We are also looking into adding an item to our service interceptor that would change any order where the constituent is outside of our 4 county area to be switched automatically to HABO. (Brokers love Print at home!)

     

    http://www.arshtcenter.org/Visit/Guest-Services/Terms-of-Service/

     

    https://www.youtube.com/watch?v=oqZRkK4icGM

     

    I’d be happy to talk to you more about this offline if you’d like. nkeating@arshtcenter.org

     

    Have a good evening!

    Nicole

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lesley Chaney
    Sent: Wednesday, November 09, 2016 5:42 PM
    To: Nicole Keating <nkeating@arshtcenter.org>
    Subject: RE: [Tessitura Ticketing Forum] Ticket resellers
    Importance: High

     

    Thank you! We are finding that these are not typically our regular patrons. It's so much harder to talk to them if we don't already know who they are!

    From: Jennie Herreid <bounce-jennieherreid5521@tessituranetwork.com>
    Sent: 11/9/2016 10:18:10 PM

    Hi Lesley,

     

    We include the following language on our FAQs page:

     

    SHOULD I BUY MY TICKET ON A TICKET RESALE WEBSITE?

    Park Avenue Armory is not responsible for tickets purchased through unauthorized third parties such as ticket brokers or online outlets such as ticket resale websites. Tickets purchased from third parties may not be valid and may be unusable for admittance, and we cannot replace lost or stolen third-party tickets. Tickets purchased from third parties may be priced much higher than the ticket’s actual face value, and we will be unable to contact holders of such tickets about program changes or cancellations.

    Help us serve you in the best manner possible by purchasing your tickets only through the Armory, by phone at (212) 933-5812, or online at armoryonpark.org.

    http://www.armoryonpark.org/visitor_information/faq

    This is at least our attempt at educating patrons, although we see our tickets on resale websites quite a bit. Sometimes callers will ask about the validity of a ticket available on StubHub/Craigslist/Etc. and we always explain that we cannot verify tickets and that we do not encourage them to buy from a third party.

     

    Best,

    Jennie

     

     

    Jennie Herreid

    Ticket Services Manager

    Thompson Arts Center at Park Avenue Armory

    643 Park Avenue at 67th Street

    New York, NY 10065

    (212) 933-5827

    (212) 933-5812 Box Office

    jherreid@armoryonpark.org  

    www.armoryonpark.org

     

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lesley Chaney
    Sent: Wednesday, November 09, 2016 4:34 PM
    To: Jennie Herreid
    Subject: [Tessitura Ticketing Forum] Ticket resellers

     

    Hi all,

    I'm not sure how we have avoided it for so long, but we have recently found our tickets available on "legally sanctioned ticket resale marketplace."

    I know there isn't much I can do to make it stop (or is there??) but I'm wondering if any of you have experience in educating your patrons on how to avoid purchasing from these sites.

    Many thanks for your advice,

    Lesley




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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