Ticket resellers

Hi Lesley,

We include the following language on our FAQs page:

Park Avenue Armory is not responsible for tickets purchased through unauthorized third parties such as ticket brokers or online outlets such as ticket resale websites. Tickets purchased from third parties may not be valid and may be unusable for admittance, and we cannot replace lost or stolen third-party tickets. Tickets purchased from third parties may be priced much higher than the ticket’s actual face value, and we will be unable to contact holders of such tickets about program changes or cancellations.

Help us serve you in the best manner possible by purchasing your tickets only through the Armory, by phone at (212) 933-5812, or online at armoryonpark.org.

http://www.armoryonpark.org/visitor_information/faq

This is at least our attempt at educating patrons, although we see our tickets on resale websites quite a bit. Sometimes callers will ask about the validity of a ticket available on StubHub/Craigslist/Etc. and we always explain that we cannot verify tickets and that we do not encourage them to buy from a third party.

Best,

Jennie

Jennie Herreid

Ticket Services Manager

Thompson Arts Center at Park Avenue Armory

643 Park Avenue at 67th Street

New York, NY 10065

(212) 933-5827

(212) 933-5812 Box Office

jherreid@armoryonpark.org  

www.armoryonpark.org

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lesley Chaney
Sent: Wednesday, November 09, 2016 4:34 PM
To: Jennie Herreid
Subject: [Tessitura Ticketing Forum] Ticket resellers

Hi all,

I'm not sure how we have avoided it for so long, but we have recently found our tickets available on "legally sanctioned ticket resale marketplace."

I know there isn't much I can do to make it stop (or is there??) but I'm wondering if any of you have experience in educating your patrons on how to avoid purchasing from these sites.

Many thanks for your advice,

Lesley

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Hi Lesley,

We include the following language on our FAQs page:

Park Avenue Armory is not responsible for tickets purchased through unauthorized third parties such as ticket brokers or online outlets such as ticket resale websites. Tickets purchased from third parties may not be valid and may be unusable for admittance, and we cannot replace lost or stolen third-party tickets. Tickets purchased from third parties may be priced much higher than the ticket’s actual face value, and we will be unable to contact holders of such tickets about program changes or cancellations.

Help us serve you in the best manner possible by purchasing your tickets only through the Armory, by phone at (212) 933-5812, or online at armoryonpark.org.

http://www.armoryonpark.org/visitor_information/faq

This is at least our attempt at educating patrons, although we see our tickets on resale websites quite a bit. Sometimes callers will ask about the validity of a ticket available on StubHub/Craigslist/Etc. and we always explain that we cannot verify tickets and that we do not encourage them to buy from a third party.

Best,

Jennie

Jennie Herreid

Ticket Services Manager

Thompson Arts Center at Park Avenue Armory

643 Park Avenue at 67th Street

New York, NY 10065

(212) 933-5827

(212) 933-5812 Box Office

jherreid@armoryonpark.org  

www.armoryonpark.org

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lesley Chaney
Sent: Wednesday, November 09, 2016 4:34 PM
To: Jennie Herreid
Subject: [Tessitura Ticketing Forum] Ticket resellers

Hi all,

I'm not sure how we have avoided it for so long, but we have recently found our tickets available on "legally sanctioned ticket resale marketplace."

I know there isn't much I can do to make it stop (or is there??) but I'm wondering if any of you have experience in educating your patrons on how to avoid purchasing from these sites.

Many thanks for your advice,

Lesley

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!